Privacy policy & HIPAA notice

How Plainfield Urgent Care collects, uses, and protects your information, and your rights regarding your protected health information.

Draft for review. This page uses standard urgent-care language and must be reviewed and approved by the clinic's legal counsel before launch. The effective date and any state-specific provisions are pending.

Website privacy policy

This policy explains how we handle information collected through this website. It does not cover protected health information created during your care, which is governed by our HIPAA Notice of Privacy Practices below.

Information we collect

When you use our website or submit a form, we may collect the name, phone number, email address, and any details you choose to share. We may also collect standard technical data such as your browser type and pages visited, through cookies and analytics tools.

How we use your information

To respond to your questions and requests
To schedule visits and follow up about your care
To improve our website and services
To meet legal and regulatory obligations

How we share information

We do not sell your personal information. We may share it with service providers who help us operate the website and clinic, or when required by law. Any sharing of protected health information follows our HIPAA notice below.

Cookies & analytics

We use cookies and analytics to understand how visitors use the site. You can control cookies through your browser settings.

Your choices

You may ask us to update or delete the contact information you submitted, or opt out of non-essential communications, by contacting the clinic.

HIPAA notice of privacy practices

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Our commitment

Plainfield Urgent Care is required by law to protect the privacy of your protected health information (PHI), to provide you with this notice of our legal duties and privacy practices, and to follow the terms of the notice currently in effect.

How we may use and disclose your health information

Treatment. To provide, coordinate, and manage your care, including sharing information with other providers involved in your treatment.
Payment. To bill and collect payment for the care you receive, including from your insurer.
Health care operations. To run the clinic, improve quality, and support day-to-day operations.
As required by law. When federal, state, or local law requires disclosure.

Your rights

To inspect and request a copy of your health records
To request corrections to your records
To request confidential communications
To request restrictions on certain uses and disclosures
To receive a list of certain disclosures we have made
To receive a paper copy of this notice

Complaints

If you believe your privacy rights have been violated, you may file a complaint with the clinic or with the U.S. Department of Health and Human Services. You will not be penalized for filing a complaint.

Contact

To exercise any of these rights or ask questions about this notice, contact Plainfield Urgent Care at (815) 782-0002, 16310 S Lincoln Hwy, Ste. 116, Plainfield, IL 60586.

Effective date: pending